For online transactions, once a booking reference number is provided
to a customer, the booking is deemed to be final. For telephone bookings,
the booking is final when it has been confirmed by a telephone representative.
All of our services are subject to availability and we reserve the right not to
fulfil or accept a booking at any time. It is the customer’s responsibility to
provide a valid email address and contact number. It is the responsibility of
the customer to ensure they read the confirmation email before they travel.
The company will accept no liability for any losses or costs occurred due to
a customer not fulfilling their responsibilities. We advise all customers to
print off the confirmation email and to carry it with them.
It is possible to cancel a booking up to 24 hours before the service start
time and date. We may apply a cancellation fee of £9.50 to cancellations.
Customers who do not show up for their booking or who cancel within a 48
hour period of their start time will be liable to pay for the full service.
With this in mind, the service shall be deemed to begin at midnight on the
day that is prior to commencement.
Any customer that is looking to curtail their length of booking, after the
service has started, will be liable to pay the entire fee. Cancellations must
be made through ourselves, not the car park, to be valid. All booking fees will
be classed as being non refundable.